On Wednesday, June 20, 2012, I had a rather typical day. The Medicare system is not perfect. I help senior citizen clients of this insurance agency to correct Medicare related medical bill problems every day. The help that I give is free of charge because it is to clients of the insurance agency that employs me.
For clients from Schererville, I wrote a letter to their doctor to alert his office to some errors that they were making which were “gumming” the Medicare claims process for our clients.
For a client from Crown Point who is handicapped, I made phone calls with her to eliminate $1,987.90 of unpaid medical bill problems and worries. She told me that she would sleep better after visiting our office and getting my help.
For a client from Hobart who is handicapped, I made phone calls with her to her doctor’s office and her insurance company to fix a Medicare related medical bill problem of $225.
For a client from Whiting, I phoned her and her insurance company to fix a bill problem of about $200.
Then, a client from East Chicago phoned me to complain about some Medicare related medical bills that were not getting paid. I told him that I can’t guess at the problem over the phone. I need to see the bills and that I really want to review the bills with the client in the office. I invited the client from East Chicago to visit our office and bring the bills so that we could work on the problems together. He agreed to visit me in two days.
Does your insurance agent or agency care enough about senior citizen clients to go the extra distance and make the extra effort to help them with Medicare related medical bill problems without charge? If not, why not? Giving such help to senior citizen clients is all part of a typical day at Senior Care Insurance Services in northwest Indiana.
Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. Wilcox has helped clients of that agency to save more than one million dollars by correcting medical bill errors that were caused by mistakes in the Medicare system. For other articles by Wilcox, visit publishing websites like www.dakotavoice.com or www.americanclarion.com.
© 2012 Woodrow Wilcox