By Woodrow Wilcox
Dear Mr. President and Members of Congress:
In the course of my work to help a senior citizen couple who had a problem with incorrect information in the couple’s Medicare records, I have been given three different addresses for mailing important documents from our clients to the Coordinator of Medicare Benefits.
On October 17, 2013, with the clients in my office and a Medicare representative on speaker phone, I was told to mail the documents to a post office box in Baltimore, Maryland. On November 21, 2013, the envelopes came back to our office marked by the postal service with the words, “RETURN TO SENDER/ATTEMPTED – NOT KNOWN/UNABLE TO FORWARD”.
So, I again phoned Medicare and asked them to give me the correct address for sending important documents to the Coordinator of Medicare Benefits. I wanted to check to learn if I had made a mistake in addressing the items for our clients. Nope. I had not made a mistake. The Medicare representative on the phone with me for that call confirmed that I had addressed the envelopes properly. I explained the problem of returned mail to the representative. She confirmed that I had addressed the envelopes for our clients correctly. She said that it was the only address that Medicare had for the Coordinator of Medicare Benefits. She suggested that I call the Coordinator of Medicare Benefits. I did. I phoned the toll free number twice. The first representative told me to mail the documents to an address on Ninth Avenue in New York City. The representative on the second call told me to send the documents to a post office box in Detroit. In each call, I made it clear that the clients were from Indiana if that made any difference in the correct address. Which address should our clients use to send the important information? We’ve been given three different addresses.
For over ten years I have helped senior citizens with Medicare related medical bill problems. I have saved clients of the insurance agency where I work over one million dollars by correcting medical bill errors that were caused by mistakes in the Medicare system. I even wrote the book SOLVING MEDICARE PROBLEM$.
But, I never experienced such a problem of confusion on addresses before now. It seems that the Medicare system is working worse than it ever has since I started helping senior citizens. Why is that? What will be done to fix Medicare and health care in America? Who is not doing a good job and causing problems for others? I believe it would be wise to correct problems as soon as possible. What do you think?
© 2013 Woodrow Wilcox