On June 6, 2016, I spoke with the wife of a client from Chesterton who thanked me for my work to resolve a medical bill problem that could have cost her family $1,260.
The medical service provider was going through managers quickly. It seemed like new medical billing managers would get hired, try to fix the problems, get frustrated, and quit. My letters to the medical service provider did not result in corrective action until a new manager stayed and paid attention to my letters that cited the facts of billing problems. Then, the problems started getting fixed.
When the problem was fixed, the erroneous demand that our client pay $1,260 was dropped. Thus, by helping our client, we saved him $1,260.
All the help that I gave this client was FREE OF CHARGE. This insurance agency distinguishes itself from others by “going the extra mile” to protect our senior citizen clients whenever mistakes or fraud threaten financial harm to them.
Does your insurance agent or agency give this same high level of service to senior citizen clients? If not, why not?
Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. He has saved clients of that insurance agency over one million dollars by fighting fraud and mistakes in the Medicare system. He wrote the book SOLVING MEDICARE PROBLEM$.
© 2016 Woodrow Wilcox