By Woodrow Wilcox
On December 15, 2016, I wrote a letter to a hospital in Illinois to help a client from Valparaiso, Indiana.
The client got a bill from the hospital for $1,006.38 which was dated November 10, 2016. The client mailed the bill to her agent at our Valparaiso office and the agent sent the bill to me to check for our client.
In my investigation of the medical bill problem, I learned that the client’s Medicare supplement insurance company had already mailed a check for full payment of this bill on June 15, 2016. But, the check never was cashed.
Someone lost the check. Enough time had elapsed that the insurance company was willing to send another one, but not until the hospital contacted the insurance company to verify the correct mailing address.
To help our client, I wrote a letter to the hospital in Illinois and explained all this and more in detail. I gave the hospital the contact information for the insurance company and asked them to make that contact and verify the mailing address for sending the new check.
If I had not helped our senior citizen client, she would have been hounded to pay a bill that she never should have to pay. The help that I gave this client was FREE OF CHARGE. Our insurance agency distinguishes itself from others by “going the extra mile” for our clients. Does your insurance agent or agency give this high level of service to senior citizen clients? If not, why not?
Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. He has saved clients of that insurance agency over one million dollars by fighting mistakes and fraud in the Medicare system. He wrote the book SOLVING MEDICARE PROBLEM$ and posts articles at www.WoodrowWilcox.com.
© Woodrow Wilcox 2016