WE HELP IN SPANISH, TOO!

By Woodrow Wilcox

I speak some Spanish, but not well enough to help a Spanish speaking senior citizen without some translation help. So, when I helped an elderly client who spoke mostly Spanish, I had help from both an agent in our office and the client’s granddaughter.

After studying the paperwork, I explained to the client that she had three medical bill problems. Each of two of them could be handled with a letter which I would type for her to sign. But, the third one required a phone call and she would have to give permission for a hospital representative to speak to me. She understood. So, I made the phone call.

In speaking to the hospital bill collector, I pointed to parts of the bill that were unusual and which did not seem to match the Medicare Summary Notice that Medicare had sent to our client. I focused the attention of the bill collector on those items on the bill which my experience told me were not normal. The hospital bill collector realized that I was correct and that the hospital had made a mistake. The bill to our client for $1,534 was cancelled. The client and her granddaughter were excitedly happy that the bill was cancelled.

The help that I gave this client was FREE OF CHARGE. The owners, managers, and staff of this insurance agency really do care about our senior citizen clients. We know that the Medicare system is not perfect. We do our best to protect our clients from financial harm when mistakes happen. Does your insurance agent or agency give this high level of service to senior citizen clients? If not, why not?

Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services. He has helped clients of that insurance agency to save over one million dollars by correcting medical bill errors that were caused by mistakes in the Medicare system.

© 2013 Woodrow Wilcox

www.WoodrowWilcox.com