By Woodrow Wilcox
On February 23, 2011, the son of a deceased client visited our office to get my help. His mother had died on November 30, 2010. The widower, his father, was worried about a bill from the hospital with a balance of $1,100.
“I’ve tried to get this matter settled,” the son complained. “I talked to the hospital and asked why they wouldn’t work to fix the bill problem. They said that we had to contact whoever to get the bill problem fixed. Their job was to collect on the bill.”
I copied the bill, researched our records to learn which insurance company was contracted with the deceased client, and contacted that insurance company to learn what it knew about the bill.
The insurance company reported that it never got the claim from Medicare. You can’t blame an insurance company for not paying a bill that it never got from Medicare.
To help the family of our client, I typed a letter to the hospital to explain what had happened and requested that the hospital send certain essential information about the unpaid bill directly to the client’s insurance company for processing. That will solve the problem.
If I had not worked to solve this problem, the widower would have been hounded by collectors to pay a bill for $1,100which should have gone to the insurance company. How much is the peace of mind for the widower and his family worth?
My help to the family of the deceased was free and at no charge. The owners of this insurance agency care about the senior citizen clients whom we serve. We do our best to serve our clients well. Does your insurance agency give you or your senior citizen relatives and friends this high level of service?
Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. That is one of the largest senior citizen oriented insurance agencies in the Midwest. In less than eight years, Wilcox saved clients of that agency over one million dollars by correcting and canceling wrongful medical bills that were caused by mistakes in the Medicare system.
© 2011 Woodrow Wilcox