On March 31, 2016, I wrote a letter to a hospital in Illinois about correcting its bad records concerning one of our senior citizen clients from Crown Point, Indiana. Here are the portions of the letter that do not reveal any information relating to our client or his health.
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Accompanying this letter are documents which substantiate a very serious accounting problem at your firm.
Copies of twenty cashed checks show that your firm received payments totaling $1,585.70 for a bill that was only $1,521.83. But, your latest bill claims that our client still owes $248.83 for services rendered in 2014 as shown on your statement dated 03/20/16. A copy of that statement accompanies this letter.
Three pages of payment statements give a clue to the possible problem. Copies are attached. For payment dates 09/15/14, 10/15/14, and 11/15/14, the records show an INCREASE IN THE BALANCE INSTEAD OF A DECREASE WITH PAYMENT. The balance figures on these three documents respectively are $1,521.83, $1.444.83, and $1,467.36. How did the balance increase from 10/15/14 to 11/15/14?
In addition to this, our client wants to know what your firm means by “BAD DEBT REVERSAL”. Several times that statement was on the bill that you sent to him with statement date 03/11/16. Did you or are you now claiming that our client’s bill is a bad debt? Did you or are you now sending false “bad debt” information to a credit reporting agency despite the fact that our client was paying the bill faithfully but your firm was not crediting his payments honestly and accurately? Please, respond promptly to our client.
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All the help that I have given to our client was FREE OF CHARGE. This insurance agency distinguishes itself from other insurance agencies by “going the extra mile” for our senior citizen clients. Does your insurance agency give this high level of service to senior citizen clients? If not, why not?
Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. He has saved clients of that firm over one million dollars by fighting medical bill errors and fraud. Wilcox wrote the book SOLVING MEDICARE PROBLEM$.
© 2016 Woodrow Wilcox