CLIENT CALLED TO THANK ME

By Woodrow Wilcox

On October 26, 2016 a client phoned to thank me for writing a letter to a hospital about a medical bill.

“It was really something! I got an apology letter and a phone call with an apology from the hospital,” the client told me.

I wrote the letter to the hospital on October 19. I recited to the hospital the facts that I had learned from the insurance company about the bill. The insurance company tendered payment for the bill, but the hospital’s systems never accepted the payment tender.

Our client contacted our office because the hospital sent her a bill. She did not know at the time that her insurance company had tried to pay the bill, but its payment was refused by the hospital. Neither the patient (our client) nor her insurance company caused the problem. The hospital’s patient billing system caused the problem.

In this case, the hospital paid attention to the facts that I recited and quickly contacted our client to apologize and correct the billing error. My work saved our client $106.20 and a lot of headaches.

The help that gave this client was FREE OF CHARGE. This insurance agency distinguishes itself by helping senior citizen clients who experience a problem with Medicare that could cost the senior money if it is not corrected. Does your insurance agent or agency give this high level of service to senior citizens? If not, why not?

Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. He has saved clients of that insurance agency over one million dollars by fighting mistakes and fraud in the Medicare system. He wrote the book SOLVING MEDICARE PROBLEM$ and posts articles at www.WoodrowWilcox.com.

© Woodrow Wilcox 2016

www.WoodrowWilcox.com