On July 13, 2015, a senior citizen couple visited me for help with a medical bill problem. The couple is originally from Yugoslavia and they now live in Schererville, Indiana.
I made phone calls with them to check on a medical bill from 2013 for $150. The company that sent the bill claimed that the man had signed a document allowing them to bill him even if Medicare refused to help pay for the medical equipment. I told the biller to send a copy of that document to our client for his review. Then, I explained to the client that if he did sign such a document, I would not be able to help him regarding the bill.
“That’s okay. I understand. It’s no problem. You helped us plenty before,” the man told me.
“Do you remember helping us before?” his wife asked me. “Last time, you helped us with a bill that I got. You saved us about seven thousand dollars.”
I recognized the couple as clients that I had helped earlier, but I had forgotten those details. I guess they still like me. They invited me to attend a Serbian festival with them at a local church later this year. I like being appreciated.
Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. He has saved clients of that insurance agency over one million dollars by correcting medical bill errors caused by mistakes in the Medicare system. He wrote the book SOLVING MEDICARE PROBLEM$.
© 2015 Woodrow Wilcox